FAQ

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

A repair could have been completed recently allowing air to enter the line, causing the milky look.

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

 We use the stubs to input payment information, and this is the best way to ensure that your account is properly credited with your payment.  While we certainly do not mind looking your bill up, since there are frequently several accounts with the same last name, there is always the chance that we get the wrong account.  Add the possibility of transferring numbers when we fill out the stub, and you can see the potential for problems.  While we do our best to properly credit payments, mistakes do occur.  When they do, every step is taken to correct a misapplied payment, but sometimes it is not until the next billing cycle that the mistake is noticed.  Providing your billing stub will save you time and money.